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Now Hiring: Program & Membership Manager

We seek an exceptional candidate to join our Open Gov Hub team full-time as Program and Membership Manager!

About the Role

We seek an entrepreneurial, motivated, highly-organized community builder to lead our programs and events in order to amplify collaboration, learning and innovation across the Open Gov Hub community (organizational objective #2 below). The position is responsible for running an average of 3 program activities/events per week (150 per year). The Program and Membership Manager is a critical contributor to our core mission of being a dynamic meeting place that brings together social impact organizations, ideas and resources, to open up governments and empower citizens worldwide.

Our ideal candidate is a constant connector of diverse people and ideas . You see connections that others don’t, are fulfilled by bringing new relationships and activities to life, and have exceptional interpersonal skills. You are a masterful communicator, planner and facilitator of activities and conversations. You enjoy working in a fast-paced, entrepreneurial environment with minimal constraints and a diverse workload, and are an innovative changemaker passionate about open government issues broadly defined.

You will plan a wide variety of frequent activities to activate connections and collaborations across wide-ranging networks. You will regularly get to know what Hub members need and can share with others, and find resources to support their work. You will serve as a professional matchmaker - uncovering shared interests between individuals and organizations, and linking them for mutual benefit. And, you will serve as a sounding board and support for a variety of social impact organizations, helping strengthen their teams and work in small and large ways.

In sum, your job will be to catalyze, curate, and animate our social impact community to its full potential through envisioning and implementing strategic, high-value programs/events and collaborations. In doing so, you will be an essential gateway, node and resource for the entire Open Gov Hub community (of ~250 members from ~40 organizations, plus numerous partners, and the broader public).

This is a unique opportunity for an outstanding connector of people and ideas to learn about a range of issues and organizations, exponentially grow their own network, and support and advance a global community of changemakers.

This position is based at our office in downtown Washington, D.C. and reports to the Hub Director.

About Open Gov Hub

The Open Gov Hub is a dynamic meeting place that supports a network of over 40 member organizations who are promoting government accountability and transparency and civic engagement around the world. Founded in 2012 as the world’s first hub focused on these issues, we exist to increase the impact of the global open government movement. We pursue three organizational objectives:  

  1. Running a world-class thematic coworking space in downtown DC and providing shared back-office support to our members (e.g.: IT, events management, and communications) to help them be more efficient

  2. Running frequent programs and events to enable our members and partners to learn, collaborate and innovate together in a wide variety of ways, in order to increase their organizational effectiveness and collective impact

  3. Educating new stakeholders about open government issues, serving as a resource center that offers a bird’s eye view on this field and helps garner buy-in from new stakeholders and partners to engage with and support open government reforms and advocates.

We area nonprofit social enterprise and an initiative of our two founding nonprofits, Global Integrity and Development Gateway. As a result of continued growth in our programs and membership, the Open Gov Hub is growing our staff and seeks an exceptional candidate to join the team.

Responsibilities

  • Event/Programming Design and Implementation (50%) - Lead planning and implementation of suite of diverse programs (one time and ongoing events), for Hub members and broader public

    • Regularly plan internal programming for members that fosters interpersonal relationships, collaborations, skills, organizational capacities, and innovation

    • Regularly plan public events (ex: panels, book talks, brown bags, lightning talks, etc.) that educate audience about timely, opengov issues

    • Partner with diverse organizations to jointly host events/programs

    • Ensure events meet principles in Guide to Great Events

    • Facilitate/moderate/host events

    • Continually innovate and refine programming strategy

    • Maintain basic familiarity with top issues/trends in fields of democracy and open governance, international development, and related

  • Member Relations/Engagement and Network Facilitation (25%)- Maintain strong relationships with community, ensuring members benefit from and participate in Hub collaborative efforts

    • Develop and maintain trusted rapport with members

    • Facilitate or support member-led collaborations (ex: peer learning groups)

    • Regularly initiate introductions across network

    • Develop/maintain member database, and possible basic network data visualizations

    • Lead efforts to obtain further resources for top collaborations

    • Supervise 1-3 part-time volunteers

    • Support Director with occasional membership outreach/recruitment

  • Communications (15%) - Produce internal and external communications to stimulate member’ engagement, and share learnings and stories of opengov work and the Hub model/impact

    • Regularly produce core communications outputs (ex: daily Tweets, weekly email digest, monthly newsletter, periodic blog posts)

    • Manage/oversee social media

    • Produce and promote Eventbrite pages to drive event registration

    • Record and creatively disseminate key ideas from events

  • Program Evaluation and Network Impact (10%)

    • Periodically assess collective impact of members’ work, and value of Hub programs - supporting Hub Director with biannual member surveys, quarterly town halls, occasional interviews, etc.

    • Periodically draft narratives about Hub impact for external audiences

Qualifications

  • Bachelor’s degree or above in relevant fields of International Development, Politics/Public Policy, Nonprofit Management, or related field (Master’s preferred)

  • 3-5 years relevant work experience in program development, community organizing and/or coalition building, including event design, planning and execution and/or facilitating a professional membership network/association

  • Highly entrepreneurial, proactive, innovative; Both an ideas person/strategic thinker and master executor/implementer

  • Thrives in dynamic, buzzing environment, regularly interacting with different topics and partners

  • Excellent interpersonal skills

  • Passion for and some familiarity/expertise with open government issues

  • Highly organized, with strong attention to detail

  • Ability to hold self and others accountable to timely, high-quality results

  • Efficient multitasker - ability to prioritize amidst a sea of constant activity

  • Strong communicator (written and oral), and comfort with public speaking

Additional Preferred Qualifications

  • International work experience

  • Links to networks in related fields of social impact, international development, democracy and governance, data for good/civic tech, human rights, etc.

  • Experience supervising volunteers

  • Experience in startup/entrepreneurial enterprise

  • Communications/graphic design experience

  • Experience organizing educational or professional development seminars/workshops

  • Familiarity with creative/interactive event formats (ex: unconference)

  • Familiarity with approaches to collective action and analysis (ex: collective impact)

  • Experience evaluating the impact of networks (ex: social network analysis)

Compensation and Benefits

We offer a competitive salary and exceptional benefits through the managing operator of the Open Gov Hub, Global Integrity. This includes high-quality health, dental and vision policies, as well as a modest life insurance policy. The organization currently pays 100% of the premiums associated with those benefits. Generous holiday and sick time are also provided. The organization also contributes to employees’ retirement accounts and provides a transit benefit.

To Apply

Please submit a resume, cover letter, and brief writing sample through the link below.

The application deadline is January 31st at 5pm. Applications will be reviewed as they are received, and applicants are encouraged to apply as soon as possible.



Now Hiring: Operations & Facilities Manager

We’re currently seeking an exceptional candidate to join our Open Gov Hub team full-time as Operations and Facilities Manager!

About Open Gov Hub

The Open Gov Hub is a dynamic meeting place that supports a network of over 40 member organizations who are promoting government accountability and transparency and civic engagement around the world. Founded in 2012 as the world’s first hub focused on these issues, our mission is to increase the impact of the global open government movement. We do this through three core organizational objectives:

  • Running a world-class coworking space/shared office in downtown DC and providing shared back-office support to our members (e.g.: IT, events management, and communications). By facilitating resource sharing across many organizations, we help our members (especially smaller nonprofits) save time and money to become more efficient and redirect limited resources to their mission-oriented, programmatic work.

  • Running frequent programs and events (approx. 3 per week, 150 per year) to enable our members and partners to learn, collaborate and innovate together in a wide variety of ways, in order to increase their organizational effectiveness and collective impact

  • Educating new stakeholders about open government issues, serving as a resource center that offers a bird’s eye view on this field and helps garner buy-in from new stakeholders and partners to engage with and support open government reforms and advocates.

We run as a nonprofit social enterprise, and as an initiative of our two founding nonprofits, Global Integrity and Development Gateway. As a result of our continued growth in our programs and membership, the Open Gov Hub is growing our staff and seeks an exceptional candidate to join the team.

About the Role

We seek a hard-working, approachable problem solver and highly organized professional to lead our first organizational objective above and drive the operations of our large, world-class coworking space.

Our ideal candidate is someone who is excited about maintaining and continuously improving the behind the scenes operations (services, space/facilities, and processes) needed to make our dynamic and collaborative shared office and event space thrive. In doing so, they will support our nonprofit members to better achieve positive social impact.

On average, the Hub hosts 100 members in our workspace daily, welcomes 5-10 new staff per month, and hosts over 1,000 visitors per month (including event attendees). This role will be the first point of contact and frontline support to ensure that every member’s and visitor’s encounter with the Hub is exceptional. The position is a critical member of our small entrepreneurial team. You will have high autonomy and support while you ensure that the Open Gov Hub space and community is well maintained and regularly improved.

This role is right for you if you are someone with a natural inclination to be highly process and detail oriented. You enjoy regularly evaluating and assessing workflows then streamlining and improving them. You are proactive, self-directed and an initiative-taker. You love rising to the challenge of determining how you can best support a whole community of social impact organizations on a daily basis. You love to roll up your sleeves and solve concrete problems for others on a regular basis. You want to meet new people and exponentially grow your professional network as part of an ambitious and entrepreneurial team. You are excited to regularly envision and implement improvements to our operations and office management (our facilities, processes, and member services) for our non-traditional and collaborative social impact space and community.

This is an exceptional opportunity for a highly organized person to play a critical role in a truly dynamic environment supporting a global community of changemakers.

This position will be based at our office in downtown Washington, D.C. and will report to the Open Gov Hub Director.

Responsibilities

Facilities and Office Management (30%)

  • Maintain and proactively identify and implement ongoing improvements to 20,000 sq. ft. office and event space

  • Lead work with vendors/building management for facility maintenance and occasional repairs

  • Manage supplies and inventory (to budget)

  • Visitor management/front desk concierge; regularly improve “user” (guest/tenant) experience

  • Primary liaison with building security, maintain up-to-date access cards/fobs for all staff working at the Hub, etc.

  • Room booking support - resolve occasional room booking conflicts and generate monthly usage reports to all organizations, and quarterly printing/copying usage reports

  • Mail and package management

  • Update office signage and desk name plates to reflect changes in member community

  • Organize monthly volunteer cleaning brigade

  • Supervise part-time/intern/volunteer support (either our Community Catalysts or similar role of administrative and daily operations support)

Event Logistics (15%)

  • Work with Program Manager to meet the needs of users of conference/event space (members and outside renters)

  • Compile details of all planned large meetings/events and notify security and building management in a weekly event inventory

  • Ensure streamlined process leading up to, during, and after all public events using existing checklists; including but not limited to event space set-up/breakdown, RSVP management, catering, A/V setup, post-event feedback survey to renters and attendees, etc.

Vendor Relations (15%)

  • Establish and maintain relationships with all vendors

  • Negotiate service agreements and preferred pricing or other service arrangements for the Hub and its members

  • Serve as main point of contact/liaison with building management (landlord, building engineer, security guards, etc.)

  • Serve as main point of contact/liaison with a wide variety of vendors/contractors (ex: IT, HVAC, lighting, furniture, catering, etc.)

  • Ensure insurance paperwork is up to date for all vendors

Member Support (20%)

  • Identify and provide new operational improvements to generate cost savings and other efficiency benefits to member organizations

  • Offer basic IT troubleshooting using existing troubleshooting checklists (first line of support to address members’ wifi, printing and videoconferencing issues), and manage weekly contracted onsite IT technician

  • Onboard all new staff working at Hub

  • Politely and authoritatively enforce community norms (“good neighbor” guidelines for working in a shared, open office)

  • Manage small member contract/billing changes

Conference/Event Space and Meeting Room Rentals (20%)

  • Manage leads, offer tours, and successfully secure external bookings of event/conference space and meeting rooms to meet monthly income target

Qualifications

  • 3-5 years professional experience in business/office management or related field

  • Degree preferred

  • Superior hospitality and customer service experience

  • Thrives in a dynamic, fast-paced work environment

  • Relentless problem solver - loves to help others and make someone’s day

  • Highly organized, detail-oriented and process-oriented

  • Ability to effectively negotiate (ex: service agreements with external vendors)

  • Basic budgeting skills (managing a large inventory on budget)

  • Efficient multitasker - able to adapt personal workload to daily changing needs and with minimal supervision

  • Proactive, naturally entrepreneurial, self-directed initiative taker (thrives with autonomy and always looking for and suggesting new ideas, especially ways to improve organizational efficiency, recurring workflows, and office environment)

  • Exceptional administrative and office management skills and experience

  • Top-notch people skills - warm and approachable, able to effectively work with different personalities

  • Comfort with basic IT troubleshooting (We do not need a coder! But are looking for someone comfortable troubleshooting basic issues with videoconferencing, printing, wifi, etc.)

  • Experience in a coworking space or shared office a plus

  • Previous space management experience (facilities/property/real estate, etc.) a plus

  • Experience in any nonprofit startup/entrepreneurial ventures is a plus

Compensation and Benefits

We offer a competitive salary and exceptional benefits through the managing operator of the Open Gov Hub, Global Integrity. This includes high-quality health, dental and vision policies, as well as a modest life insurance policy. The organization currently pays 100% of the premiums associated with those benefits. Generous holiday and sick time are also provided. The organization also contributes to employees’ retirement accounts and provides a transit benefit.

To Apply

Apply using the form below. Applications will be reviewed on a rolling basis.